Host FAQ

Start by checking similar cars in your city and neighborhood. A good baseline is the local daily rate for your year, make and model, then adjust for demand, season and extras. Many Hosts price 10–15% below traditional rental companies to stay competitive while keeping a strong nightly margin.

No. You control the daily rate at all times. You can raise prices for weekends and holidays or lower them during slow periods from your Host dashboard.

Hosts earn 80% of the base rental rate. GoLow keeps a 20% commission to cover payment processing, platform operations, support and marketing. There are no listing fees or monthly charges.

You can set weekly or monthly discounts in your vehicle settings. Longer trips often lead to higher occupancy and less work per rental.

Every Guest chooses a Trip Protection option at checkout. Mandatory Liability Insurance is included in that option with no separate charge. Basic, Standard and Premium include Vehicle Protection and require a refundable card hold equal to the deductible — $2,500 (Basic), $1,000 (Standard) or $500 (Premium). Guests who decline authorize at least $3,000 and may be responsible for the full cost of eligible damage or loss. See Terms and Conditions for the applicable limits and exclusions.

Personal auto insurance typically does not cover rentals-for-hire. You should contact your own insurer to confirm whether a personal, commercial or peer-to-peer rental policy is appropriate for your situation. GoLow does not provide insurance advice.

Document the condition at pickup and return with photos. Report damage through your Host dashboard immediately after the trip ends. The Guest is responsible for the deductible of their selected plan according to the Terms accepted at booking.

The Guest pays the price of the Trip Protection option selected at checkout. Mandatory Liability Insurance is included in that price with no separate charge. It is not a fee you collect or manage as a Host.

If the Guest does not arrive for the scheduled pickup and has not canceled, mark the trip as a no-show in your Host dashboard after the pickup window has passed. The booking is handled according to our cancellation policy.

If the Guest fails to show up and did not cancel in time, you generally keep the trip payment. This protects your time and blocked calendar. Refunds are only issued when the Guest cancels within the allowed window or when a documented platform error occurred.

Go to your Host dashboard, open the reservation, and use the 'Report no-show' button. Include any messages, call logs or photos that support the report. Our support team may reach out if additional details are needed.

Yes, many Hosts wait 30–60 minutes before marking a no-show. Use your judgment and communicate through the platform so there is a record of the attempt. Once you report the no-show, the platform processes the outcome automatically.

Create a Host account, sign the Host Agreement, add your vehicle details, upload clear photos, set your daily price and availability, and connect your bank account for payouts. Once submitted, your car goes through a quick review before it appears in search.

Yes. In your vehicle settings you can choose unlimited miles or set an included miles-per-day limit with an excess-mile fee. Guests see this clearly on your car's profile before booking.

Use the Host dashboard calendar to mark dates as unavailable. You can also add private notes for internal reference; those notes are only visible to you and GoLow support.

Payouts are typically initiated within 24–48 hours after the trip ends. Make sure your bank account is connected through Stripe Connect in your Host dashboard.

Your Host dashboard shows completed earnings, pending payouts, and a breakdown per reservation including GoLow's commission and any adjustments.