Help centre
Guest FAQ
Everything Guests need to know about booking, pricing and protection on GoLow.
Renting a car
How does booking work?
Search by city, zip code or address, pick your dates, and book in minutes. Your reservation is confirmed by email once the Host approves it.
What do I pay at checkout?
You see every line before you pay: daily rate, Service fee, the Trip Protection option you choose (Liability Insurance included), any extras, and taxes. No hidden charges at pickup.
Is there a security hold on my card?
Yes. For Basic, Standard and Premium, the deductible for eligible covered damage is placed on hold on your card: $2,500 (Basic), $1,000 (Standard) or $500 (Premium). If you decline Vehicle Protection, the hold is at least $3,000 and you may be responsible for the full cost of eligible damage or loss. The hold is an authorization, not a charge, and any unused amount is released when the trip ends. Liability Insurance is included in the selected Trip Protection option with no separate charge.
Can I cancel my reservation?
Yes. Cancellations made at least 24 hours before pickup receive a 100% refund. Inside 24 hours the refund is 50%. GoLow Plus members cancel free any time before pickup.
Listing your car
Who can list a car on GoLow?
Anyone — individual Hosts and independent rental companies. Create an account, sign the Host Agreement, add your car with photos, price and availability, and it appears in search.
How much do Hosts earn?
Hosts keep 80% of the base rental rate on every booking. GoLow's commission is 20% — that is the only platform fee for Hosts. There are no listing fees and no hidden fees.
How do payouts work?
Connect your bank account once through our secure payment provider. After each completed trip your earnings are transferred automatically. You can also request a manual payout from your dashboard.
GoLow Plus
What is GoLow Plus?
A membership with separate benefits for Guests and Hosts: free cancellations before pickup, a waived 10% service fee for Guests, featured placement and a special-offer commission for Hosts.
What happens if my membership payment fails?
You have a 7-day grace period to update your card. After that, Plus benefits pause until the payment succeeds.
Safety and responsibility
Who is responsible for damage or accidents?
GoLow is a marketplace and does not own, inspect or operate any vehicle. The rental agreement is between the Host and the Guest. The Guest is responsible for the Trip Protection fee and the damage responsibility of the plan chosen, as described in the Terms and Conditions accepted at checkout.
Is my personal information safe?
Yes. Payments are handled by a certified payment provider, files are private, and we never sell personal data. See our Privacy Policy for details.